http://www.adp-jobs.com/feeds/Augusta-GA-jobs/ Custom RSS Feed for Augusta-GA-jobs Tue, 07 Sep 2010 12:09:40 GMT en-us /sites/adp/images/banner.png http://www.adp-jobs.com/feeds/Augusta-GA-jobs/ 720 Requisition #: MASS28975
Division: MAS-Major Accounts Specialty Services

Job Title: HR Client Support Spclst II
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

If you are an HR professional looking for a growing, dynamic organization to leverage your talents and service our HRIS clients, then the ADP HRB team would like to meet with you!

Responsibilites: Taking inbound calls from our Human Resource Information Systems (HRIS) clients in regards to benefits, leave policies, payroll issues etc.

An assessment from Selection Advantage will be sent to your e-mail address that needs to be taken with 24 hours of receiving for those who qualify for this open position.

Qualifications Required
(Experience, Skills, Academic):

Experience in a client service and/or Human Resources environment supporting human resource information systems with a proven proficiency in related problem resolution through effective troubleshooting and communication. Experience with the Internet and MS Office necessary. Excellent communication skills, strong listening skills and the ability to thrive and adapt in a fast-paced and dynamic environment are essential for success in this role. BA/BS degree required or equivalent in experience and education.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: General Client Services]]> Thu, 02 Sep 2010 00:09:00 http://www.adp-jobs.com/job/Augusta-HR-Client-Support-Spclst-II-GA-30901/924671/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-HR-Client-Support-Spclst-II-GA-30901/924671/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS28910
Division: MAS-Major Accounts Specialty Services

Job Title: Bilingual Employee Service & Resolutions Representative
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (Nasdaq: ADP) with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of ally types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information About ADP visit the company's web site at www.ADP.com.
Answers inbound telephone calls from MA WorkforceNow HR Services client associates and managers using ADP?s HRB, Pay eXpert, ezLM, or Portal tools. Also answers inquiries regarding company handbook and policies, basic benefit questions, and questions regarding HR Services partners for services such as on-line training, relocation services, employee perks website, and the Employee Assistance program. Provides support through use of an online knowledge base and applicable HR, Benefits and payroll systems. Works closely with HR Services Relationship Managers, HR Consultants, and PR consultants to ensure client and employee satisfaction.

Documents calls and issues in CRM system (Siebel)

Makes outbound calls to resolve/close issues.

Types information into system and creates necessary internal and external follow-up correspondence through e-mail, fax or other means.

Also responsible for participation in the development and documentation of processes and procedures, appropriate escalation of technology issues, feedback to improve training programs, and escalating client feedback on the solution, including products, service, and service partners.
Qualifications Required
(Experience, Skills, Academic): Qualifications: This position will be supporting Central and Pacific Time Zone Hours. Must be available to work between the hours of 11:00am and 8:30pm EST. Bilingual in English/Spanish is strongly preferred.

Education: Some college

Experience:
- Payroll, HR, benefits and PC knowledge preferred.
- 2 years of experience in a customer service environment required. Candidates experienced handling a moderately high volume of calls preferred.
- Must have excellent analytical, problem solving and interpersonal skills.
- The ability to prioritize, work in a fast-paced environment, handle multiple tasks and work under time constraints and deadlines are required.

Skills: Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in ?reactive? situations under limited supervision. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Some College

Job Category: Client Service

Area of Interest: External Client Support]]> Sat, 28 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Bilingual-Employee-Service-&-Resolutions-Representative-Job-GA-30901/889070/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Bilingual-Employee-Service-&-Resolutions-Representative-Job-GA-30901/889070/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: FSTR29306
Division: Nor Am F&S - Train & Implem.

Job Title: Supv, Remote Install
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Supervise a team of Forms Builders to build, consult and verify forms with dealership personnel for new installs. Partner with Workforce Management to establish schedule for assigned Forms Builders. Monitor Forms Builders activities and mentor associates to ensure associates complete their assignments accurately, with quality service, and in a timely manner. Conduct periodic field visits to meet with Utilization & Training Consultants and Implementation & Training Client Managers to monitor virtual services effectiveness. Establish a partnering relationship with Regional Management in order to understand the changing business climate and meet region business needs.Evaluate individual and group skill sets (Soft Skills/Technical Skills) identifying skill level gaps. Collaborate with Associate Training to develop programs to meet associate needs. Schedule and oversee training programs for new and existing associates. Build Individual Development Plans and conduct ongoing (quarterly) feedback sessions to insure progress. Identify future leaders and create appropriate development plans to insure bench strength.Assist with developing new processes and deliverables both within the Forms Builder team and cross functionally within Training & Implementation Solutions, to increase customer service and improve productivity.Perform associate annual assessments and regular one-on-one career planning discussions.
Qualifications Required
(Experience, Skills, Academic): Application Knowledge: Drive F&I, F&I Forms, CRM, F&I Laser and Digital Contracting knowledge highly desired. Superior knowledge of dealership operations and ADP regional operations.ervision Received / Independence of Action: Objectives are established but work is done independently. Considerable independence of action is required. Standards and guidelines are general. Results are reviewed for overall adherence to established or planned objectives and policies.nt face="Arial"> vice Quality: Provides service quality that is based on anticipation of client needs and informing clients/contacts of possible events, in areas relevant to one?s specialty, as well as the consequences of those events. It is necessary to understand the effects the advice or service is likely to have in the client's situation, ensuring that the service best fits with the client's goals and intentions.ountability / Decision Making: This position has the authority to take action is deemed advisable or necessary that affect department processes and results. May initiate and carry out the action but should advise a superior of the action taken. Must inform manager of all non-routine situations. Decision making and recommendations involving risk to quality, client satisfaction, and revenue must be escalated to the Manager. The results of decisions, actions or advice typically affect current operations of the department and short-term results of several projects.blem Solving: Problems are apparent but precise identification of the nature of the problem may require further inquiry or search. Solutions require interpretation of information with independent judgment. This position has the authority to take problem-solving action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform superior of all non-routine situations. lytical Reasoning: Analytical reasoning used in the job tends to be equally routine and non-routine. Breaks down simple and complex tasks into manageable parts in a systematic manner. Recognizes several likely causes of events. Anticipates obstacles and thinks ahead about next steps.nning: Required to plan major and complex projects involving larger work groups or equivalent work units involving many jobs. rdinating & Organizing: Required to plan major and complex projects involving larger work groups or equivalent work units involving many jobs.pan>munication: erior communication skills including telephone, virtual methods, written, and verbal skills to effectively manage department activities. Communicates with Employees in Training & Implementation Solutions, Employees in other departments, Training & Implementation Solutions Management, Outside Customers/Clients.ptability: ptability to work environment, demonstrating ability to meet deadlines, deal with multiple demands, distractions and interruptions.Innovation / Creativity: Develop imaginative solutions, restructure procedures, facilitate meetings, mediate conflicts, create and format documents, organize materials.
Education: Bachelors

Job Category: Implementation

Area of Interest: Management (Implementation)]]> Sun, 29 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Supv,-Remote-Install-Job-GA-30901/890159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Supv,-Remote-Install-Job-GA-30901/890159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: FSCR29601
Division: Nor Am F&S - Global Client Rel

Job Title: French/Spanish Speaking Client Technical Analyst
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates? career development and professional growth. In fact, we have been repeatedly recognized by Training magazine?s ?Training Top 125? list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

Seeking only French and Spanish speaking candidates.

Candidates must ba able to work Monday through Friday up until 8:00pm Eastern Time.

The Client Technical Analyst will provide front-line Technical Assistance Support of ADP products via various communication points including but not limited to:

Telecommunications, Web and E-mail

?Receive inbound front-line Client / Associate contacts

?Resolve Client / Associate inquiries in a timely manner

?Attend training courses as required

?Apply learned knowledge to Client / Associate inquiry resolution

?Analyze and assesses routine Client / Associate inquiries

?Establish a course of action to guide the Client / Associate to resolution of inquiry, understanding process and escalation methods.

?Thoroughly and Accurately document each Client / Associate inquiry and resolution utilizing the tools provided

?Share learned knowledge internally with in associate groups and externally with our client base

Qualifications Required
(Experience, Skills, Academic):

Seeking only French and Spanish speaking candidates.

Candidates must ba able to work Monday through Friday up until 8:00pm Eastern Time.

Soft Skills (strong customer service skills) ? Attention to detail with great organizational skills. ? Excellent interpersonal, written, and oral communication skills. ? PC knowledge, ability to efficiently maneuver in a Windows environment ? Ability to apply learned knowledge into troubleshooting ? Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc. ? Ability to work as a team member ? Self starter / motivator ? Ability to multi-task in a fast paced environment. ? College / University degree is an asset to the position ? PC hardware/operating systems, Unix/Linux/SQL platforms, Networking are all assets to the position ? Experience in the Automobile Industry (Parts and Service dept) is an asset to the position

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: Internal Client Support]]> Fri, 20 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Client-Technical-Analyst-GA-30901/913115/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Client-Technical-Analyst-GA-30901/913115/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: SBSS29687
Division: SBS-Small Business Services

Job Title: Part Time Teledata Rep
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Part Time - Permanent

Job Responsibilities:
(Description)

Stuck in a rut in your part-time position? Searching for a position where you can make a difference, cross-train and experience career pathing?

We have that opportunity in our Elk Grove Village office! We're currently seeking a part-time Data Entry/Customer Service Whiz to work 24 hour a week (3 days) and be flexible to work any day Monday - Friday. Work part-time hours and enjoy benefits while you enjoy a business-casual working environment. Spend more family time; receive specialized training to enhance your skills sets!

Basic Duties: Receive payroll data via telephone from the Easypay client base and enter into the AS400 data entry system. Communicate and answer basic client inquiries regarding payroll and tax information. Timeliness when calling clients and ensures all data is entered correctly. Stay up to date and proficient on system and new products. Team atmosphere. Preferred customer service background. Knowledge of payroll highly recommended. Prior data entry experience is helpful. Good organizational and multi tasking skills a must. You''ll be accurately entering payroll from our clients via telephone and fax. Other responsibilities may include providing back-up to the message center as needed.

Qualifications Required
(Experience, Skills, Academic):

Education: High School Diploma, or the equivalent in education and experience, required. Experience: 6 months to 1 year previous work experience required.

Generic Skills: Prior 10-key and/or Data Entry experience preferred. Prior payroll knowledge is helpful. Proven skills in telephone use and basic math. Good organizational skills with focus on detail and accuracy. Ability to work in a team environment. Client service orientation. Ability to work under the pressure of time constraints. Demonstrated sense of urgency and ability to work flexible days and hours.

Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace. Over 80% o the FORTUNE 500 companies and over 90% o the FORTUNE 100 companies use at least one of ADP?s services. ADP serves more than 560,000 organizations in over 60 countries, including nearly 400,000 small business clients and about approximately 26,000 vehicle dealerships. www.ADP.com

Working Mother magazine?s 100 Best Companies for Working Mothers (2009)

Training magazine ranked ADP 2nd on the ?Training Top 125? list (2010)

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: High School

Job Category: Client Service

Area of Interest: Teleservice]]> Mon, 30 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Part-Time-Teledata-Rep-Job-GA-30901/891345/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Part-Time-Teledata-Rep-Job-GA-30901/891345/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MAS28365
Division: MAS-Major Accounts

Job Title: Project Mgr I, Impl
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Atlanta
Georgia, Augusta
Maryland, Owings Mills
New Jersey, Dayton
North Carolina, Charlotte
Pennsylvania, Fort Washington
Pennsylvania, Ft Washington
Florida, Miami
Florida, Miramar

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you!

The job focus is to provide accountability for executing the ?OneADP? Project Management methodology for all assigned projects spanning multiple products and business units. Project Managers (PMs)collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. They oversee development, communication, control and execution of project plans in a manner consistent with the framework of ?OneADP? solution delivery. PMs ensure client needs are satisfied by delivering projects with a high degree of quality. PMs ensure internal and external partners who may represent multiple functions and relationships understand and adhere to key timeframes and quality goals. PMs also ensure resources are shared dynamically to meet the demands (internal and external) of specific areas.

Qualifications Required
(Experience, Skills, Academic):

Bilingual in Spanish/English is required

Responsibilities: - Ongoing responsibility for the ADP Major Accounts Project Management Methodology handbook in liaison with the Project Office and ensuring compliance through quality assurance and post implementation reviews. The aim is to ensure consistency across all projects. - Ensure the methodology is aligned with best practices, and includes clear standards and templates. - Manage issue resolution and follow-ups for all projects - Facilitate client project kickoff session, internal project meetings and ongoing client status meetings - - Monitor client satisfaction and ensure project milestones are met. - Handle escalations as needed - Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations. - Establish and maintaining project files, according to the ADP Project Management Methodology. - Ensure Client requirements are clearly communicated and understood. - Delegate tasks and responsibilities to project team members - Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones. - Serve as client advocate and liaison between the client and ADP, including Client C Level, Client Project Manager, project team members, ADP Management. - Manage client project expectations. - Provide and escalation point for project issues - Foster team work and ownership of team tasks - Manage internal interpersonal issues - Manage the ongoing quality of service provided - Identify and apply improvements for implementations and methodology.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Implementation

Area of Interest: Product Implementation]]> Sun, 05 Sep 2010 00:09:00 http://www.adp-jobs.com/job/Project-Mgr-I,-Impl-Job/873363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Project-Mgr-I,-Impl-Job/873363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MAS28730
Division: MAS-Major Accounts

Job Title: Proj Mgr I, Impl
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Atlanta
Georgia, Augusta
Maryland, Owings Mills
New Jersey, Dayton
North Carolina, Charlotte
Pennsylvania, Fort Washington
Pennsylvania, Ft Washington
Florida, Miami
Florida, Miramar

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you!

The job focus is to provide accountability for executing the ?OneADP? Project Management methodology for all assigned projects spanning multiple products and business units. Project Managers (PMs)collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. They oversee development, communication, control and execution of project plans in a manner consistent with the framework of ?OneADP? solution delivery. PMs ensure client needs are satisfied by delivering projects with a high degree of quality. PMs ensure internal and external partners who may represent multiple functions and relationships understand and adhere to key timeframes and quality goals. PMs also ensure resources are shared dynamically to meet the demands (internal and external) of specific areas.

Qualifications Required
(Experience, Skills, Academic):

Responsibilities: - Ongoing responsibility for the ADP Major Accounts Project Management Methodology handbook in liaison with the Project Office and ensuring compliance through quality assurance and post implementation reviews. The aim is to ensure consistency across all projects. - Ensure the methodology is aligned with best practices, and includes clear standards and templates. - Manage issue resolution and follow-ups for all projects - Facilitate client project kickoff session, internal project meetings and ongoing client status meetings - - Monitor client satisfaction and ensure project milestones are met. - Handle escalations as needed - Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations. - Establish and maintaining project files, according to the ADP Project Management Methodology. - Ensure Client requirements are clearly communicated and understood. - Delegate tasks and responsibilities to project team members - Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones. - Serve as client advocate and liaison between the client and ADP, including Client C Level, Client Project Manager, project team members, ADP Management. - Manage client project expectations. - Provide and escalation point for project issues - Foster team work and ownership of team tasks - Manage internal interpersonal issues - Manage the ongoing quality of service provided - Identify and apply improvements for implementations and methodology.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Implementation

Area of Interest: Product Implementation]]> Sun, 05 Sep 2010 00:09:00 http://www.adp-jobs.com/job/Proj-Mgr-I,-Impl-Job/873364/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Proj-Mgr-I,-Impl-Job/873364/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: CRPS29231
Division: Corporate Staff

Job Title: Associate Recruiter
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates? career development and professional growth. In fact, we have been repeatedly recognized by Training magazine?s ?Training Top 125? list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

Essential Job Functions:

- Hire an estimated 100 (?) Associates a year.

- Ensures adherence with all federal, state and local regulations governing the recruitment process including affirmative action.

- Works with Recruiting Manager and hiring manager to identify recruitment strategy options.

- Sources, screens and interviews perspective candidates for non-exempt positions.

- Under the guidance of Recruiting Manager may recruit for exempt positions.

- Ability to manage high volume recruiting activity (Up to 40 (?) open Staffing Requisitions

- Fully utilize available, automated recruiting tools for both recruiting efforts and proper record keeping.

- May be called on to assist with training of recruiting tools.

- Responsible for staffing communications in person, via e-mail, fax or phone with hiring managers (Supervisors, Manager, and Directors when necessary), internal HR Business Partners and candidates.

- Use sourcing strategies that include continual, focused efforts regarding Diversity outreach.

- With guidance of Team Leader/Manager makes hiring recommendations and decisions to hiring managers.

- Proofread and/as needed to ensure accurate posting both internally and externally.

- With management assistance, maybe called onto assist with projects while successfully managing a recruiting workload.

- Traveled Required: Less than 20%.

Qualifications Required
(Experience, Skills, Academic):
*
Education Bachelors? Degree preferred or (equivalent combination of education & experience), e.g. SHRM, PHR, EMA, HCI, etc.

- 1-2 years of professional experience.

- Working knowledge of basic PC office applications (Excel, Word).

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors

Job Category: Human Resources

Area of Interest: Recruiting]]> Sat, 21 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Associate-Recruiter-Job-GA-30901/883553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Associate-Recruiter-Job-GA-30901/883553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: DFST29887
Division: DS - Nor Am F&S - Train & Impl.

Job Title: Forms Builder 1
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates? career development and professional growth. In fact, we have been repeatedly recognized by Training magazine?s ?Training Top 125? list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

The Forms Builder is repsosible to facilitate the coding, testing and delivery of Forms to our existing and new client base. Responsibilities include: - Assembles, organizes and maintains Forms library by generating, changing or deleting forms. - Supports internal and external clients and their forms needs. - Maintains records of workload, client status with regards to problem resolution and ensures billing is processed in a timely manner. - Responsible for training associates as determined by management and acts as a go-to individual for members of the team and as an escalation point for issues of higher technical abilities - Proactively generates new business from existing client base, pursues new business through communications to our client base and makes suggestions for change that will streamline efficiencies in the department.

Other responsibilities include: Handling reports, communicating with clients over the phone on a daily basis. Creating and restructuring and uploading forms for the client to use.

Qualifications Required
(Experience, Skills, Academic):

Must be able to work Monday through Friday up to 8:00pm Eastern Time if given that schedule.

Capable of managing your own workload. Able to work with Live Meeting with the client for demonstration purposes and experience in testing products before the "go Live" date.

Web based background, experience with Unix Systems and experinece in a dealership a plus.

Account Executives strongly encourage to apply. Must be computer savvy, Word, Excel, Outlook, technical background.

- Excellent Customer Service Skills. - Ability to adapt to changing priorities and job demands with a positive attitude. - Must be able to work in a team environment and be able to communicate effectively. - Excellent verbal and written communication skills are necessary. - Strong attention to detail - Ability to establish and meet realistic schedules. - Demonstrated time management and completion of tasks to a definite deadline.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength

Education: Associate's Degree

Job Category: Implementation

Area of Interest: Product Implementation]]> Thu, 19 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Forms-Builder-GA-30901/911761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Forms-Builder-GA-30901/911761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: NASC29993
Division: NAS-Comprehensive Outsourcing Services

Job Title: Business Analyst
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta
Washington, Bothell

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

When you have the strength of ADP behind your career, you have a world of opportunity ahead of you! Automatic Data Processing, Inc., (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information About ADP visit the company's Web site at www.ADP.com.

Responsible for system configuration and project analysis, support and testing within the COS client group. Utilizing structured analysis and design techniques, formulates systems scope and objectives and provides solutions to business problems. Analyzes and solves existing systems logic difficulties. ESSENTIAL RESPONSIBILITIES:

- Defines project objectives and gathers business/system requirements with users. Also, conducts client meetings for needs analysis on projects.
- Develops and documents design alternatives to satisfy user, business, statutory and system requirements. Presents alternatives to users and impacted areas to facilitate design decisions and gain consensus.
- Conducts structured analysis according to standardized procedures and prepares detailed analysis documents. These documents serve as input to the creation of program specifications, test plans, user and system documentation.
- Conducts QA and testing of change requests and other projects as necessary, presenting final results to users and all impacted areas to obtain sign off.
- Maintains a broad knowledge base encompassing the evolving ADP/COS application product set. Provides information and explanation to users and support functions within the ADP/COS environment.
- Assists management in project tracking by providing regular, comprehensive status reports on work progress, effort, etc. relative to strict project deadlines.
- Provides ad hoc reporting assistance as needed.

Qualifications Required
(Experience, Skills, Academic):

Payroll knowledge and strong computer skills. Familiarity with payroll applications a plus. BA/BS degree (major in Information Sciences preferred) OR technical training equivalent OR an equivalent in education and/or experience required.

The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more!

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: General Client Services]]> Thu, 26 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Business-Analyst-GA-30901/917861/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Business-Analyst-GA-30901/917861/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: SBSS30104
Division: SBS-Small Business Services

Job Title: Part Time Teledata Rep. 24 Hours Weekly
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information About ADP visit the company's Web site at www.ADP.com.

Seeking a Part Time Tele Data Rep (24 hours a week)

AN ASSESSMENT WILL BE SENT TO YOUR E-MAIL ACCOUNT FOR THOSE CANDIDATES WHO CLOSELY MATCH THE QUALIFICATIONS. This must be taken within 24 hours of receiving in order to be considered for this position.

ESSENTIAL RESPONSIBILITIES: 1. Receive payroll data from assigned clients via telephone and fax; enters data into the EasyPay system via CRT/PC; completes all required forms.

2. Verifies that input is ready for processing; corrects terminal and warning errors prior to processing.

3. Ensures that data is input on a timely basis; manages schedules to minimize incoming client calls; reschedules client data to be input, as necessary.

4. Responds to predominantly routine client inquiries on the EasyPay system, taxes, etc.;

5. Maintains CATS with details of all client communications.

6. Keeps up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.

Qualifications Required
(Experience, Skills, Academic):

Looking for data entry, payroll or tax background experience Call center experience a must.

Excellent customer service skills

AN ASSESSMENT WILL BE SENT TO YOUR E-MAIL ACCOUNT FOR THOSE CANDIDATES WHO CLOSELY MATCH THE QUALIFICATIONS. This must be taken within 24 hours of receiving in order to be considered for this position.

Education: High School Diploma, or the equivalent in education and experience, required. Experience: 1 to 2 yrs of payroll or tax related customer service and data entry experience.

Skills: Prior 10-key and/or Data Entry experience is A must. Payroll experience/Accounts payable Proven skills in basic math. Good communication skills with strong telephone skills. Client service orientation. Solid organizational skills with focus on detail and accuracy. Ability to work in a team environment.

The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more!

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: High School

Job Category: Client Service

Area of Interest: Support/Data Processing & System Svcs]]> Mon, 30 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Part-Time-Teledata-Rep_-24-Hours-Weekly-GA-30901/921151/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Part-Time-Teledata-Rep_-24-Hours-Weekly-GA-30901/921151/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS28364
Division: MAS-Major Accounts Specialty Services

Job Title: HR Implementation Support
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

The Implementation Specialist (IS) III primary job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of ?OneADP" solution delivery.

Implementation Specialists develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to a successful overall client experience. ISs utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client. ISs proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support ?OneADP? workforce management solution delivery.

The Implementation Specialist III Applies broad and deep knowledge of a range of ADP products as well as Implementation project experience to drive implementation projects to timely completion. May focus on specialized product line or work on projects with enhanced primary and secondary business for clients with fairly complex needs. Probes clients to surface priorities and potential obstacles. Sets project objectives, along with Project Manager, and solicits input from team members on tactics. Recommends additional training for clients. Uses past experience to anticipate obstacles and proactively searches for solutions. Uses persuasive communication skills to alert relevant parties and gain consensus. Demonstrates ability to manage multiple priorities on multiple projects. Accurate and timely project completion results in higher client satisfaction and retention. Maintains established regional and team quality goals in line with World Class Service initiatives, while meeting or exceeding established productivity metrics as defined by the position. Communicates effectively with Project Manager, client, Sales and other team members to clarify needs, identify potential issues and come to resolution. Actively seeks opportunities to broaden industry functional knowledge through pursuit of knowledge of competitors and of professional certifications (PHR, FCP, CPP, Paytrain, etc.).
Qualifications Required
(Experience, Skills, Academic):

2 -5 years experience as Implementation Specialist II or other equivalent client facing project management experience. Broad functional area expertise combined with strong project planning and management skills. Understands the relationships between product types and their impact to an implementation project. Experience communicating to all levels of associates across various media, including sr. management. Aptitude in automated workflow systems is desirable. Must be proficient using IBM compatible PCs with resultant working knowledge of various operating systems.

Looking for someone with both client/customer support experience as will as HR experience (knowledge of FMLA, time off accruals, service time, background checks). Must be detail-oriented and very organized - will be supporting large volume of clients.

Bachelor Degree or equivalent in education and experience required. FCP, CPP and/or PHR preferred.

- Strong service orientation
- Ability to work under pressures of time constraint essential
- Positive response to changes in work environment or tasks
- Experience implementing HR/payroll systems or benefits plans; or working in an HR or HRIS capacity preferred
- Practices and promotes open communication
- Values individual talents of team members
- Views situations from multiple perspectives
- Basic knowledge of web related technology and terminology desired; experience in the deployment of web-based applications helpful
- Knowledge of common business applications needed (MS Windows, MS Word, MS Excel, MS Access, etc
- Maintains focus and overcomes obstacles to complete work.
- Demonstrated conflict resolution skills
- Excellent communication skills (persuasion, motivation)
- Excellent analysis skills
- Strong relationship building/networking skills
- Results-orientation/exceeding client expectations
- Organizational skills
- Resourcefulness

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding Benefits include: * Comprehensive Health Care: Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include: Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta facility features: full service onsite Cafeteria, work-out facility, dry cleaning service, credit union office and ATM.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Implementation

Area of Interest: Product Implementation]]> Wed, 18 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-HRIS-Impl-Spec-Tier-1-Client-Support-Job-GA-30901/857925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-HRIS-Impl-Spec-Tier-1-Client-Support-Job-GA-30901/857925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASE29168
Division: MAS-MA Employease

Job Title: Benefits Rep--12 noon to 9pm shift
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you!

Shift: 12:00 pm - 9:00 pm Monday - Friday

The Benefit Representative is a member of an Administrative Service Center Team. The position has two principal responsibilities.

One: To respond to telephone calls, emails and facsimiles to the Benefits Call Center for all customers supported by the Service Team.

Two: To execute the daily, weekly and monthly procedures outlined in the Administrative Procedures Manual for our customers supported by an Administrative Service Team.

Specific responsibilities are as follows:

The Benefit Representative is responsible for providing all Health and Welfare administration services to our HR/B Administration Services clients. This includes clients with over 1,000 employees and Major Account Services clients with between 300 and 1,000 employees. The Benefit Representative works closely with the client?s Human Resource staff and employees to respond to benefit related inquiries and questions. He/she works closely with a client?s benefits provider(s) to resolve eligibility issues and to escalate service and/or claims issues on behalf of the employees.

Specific responsibilities are as follows: ? Leave Administration Research and resolve employee/HR questions relative to various leaves of absence; support benefits specialists with leave information as subject matter expert.

Review, approve, and track leaves of absence according to established guidelines; ensure employees receive required forms; track and reconcile benefit contribution remittances from leave employees.

Report on leave statistics. Ensure compliance with applicable state and federal guidelines. Process all pended enrollments, life events and employee changes submitted by employees via Employee Access as well as such requests submitted via telephone. Process all such requests in accordance with documented client procedures. Process Evidence of Insurability (EOI) forms in accordance with documented customer procedures. Ensure that all work is completed in accordance with published service level agreements.

Pro-actively contact the client?s Human Resource (HR) and benefits staff to assess their satisfaction with services provided. Establish and maintain effective relationships with clients and gain their trust and respect. Provide tier one support to HR/BAS clients and their employees who contact the service center. Communicate benefit changes and policy as necessary. Research and resolve complex employee benefit problems and questions. . Coordinate tier two support with the designated Customer Lead, Client Services Supervisor or the Account Manager.

Work closely with benefit providers to resolve eligibility errors generated by benefit providers. Serve as an employee advocate to benefit providers for claims issues. Perform all Quality Assurance (QA) procedures as specified in the client?s Administrative Procedures document.

Qualifications Required
(Experience, Skills, Academic):

Bachelors Degree in Business Administration, Information Technology or Human Resources or equivalent in education and experience required. Mandatory requirements for this position include the following: ? Two plus years experience working in a Customer Service environment. ?

Three plus years experience in Employee Benefits and/or Human Resource administration. ? Experience working in a Microsoft Windows 95, 98, or NT environment. ? Excellent interpersonal and telephone skills. ? Strong analytical skills with the ability to quickly identify and categorize system problems. ? Knowledge of Microsoft Office with a strong working knowledge of Excel. ? Strong data management skills. ?

Four year college degree ? Strong verbal and written communication skills, showing an ability to communicate information in a clear, understandable manner.

- Strong understanding of FMLA and state leave regulations. ? Ability to maintain confidentiality and use discretion Preferred requirements for this position include the following: ? Experience working in a Software and/or service company environment. ? Experience working in a call center environment. ? Experience working with a Human Resources and/or benefits administration software application.

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding Benefits include: * Comprehensive Health Care: Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include: Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta new facility features: full service onsite Cafeteria, work-out facility, a dry cleaning service and coming soon a credit union.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: General Client Services]]> Sun, 05 Sep 2010 00:09:00 http://www.adp-jobs.com/job/Augusta-Benefits-Rep-12-noon-to-9pm-shift-Job-GA-30901/902529/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Benefits-Rep-12-noon-to-9pm-shift-Job-GA-30901/902529/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: NASH30012
Division: NAS-HR/Payroll

Job Title: Technical Support/File Transfer Protocol Clients
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you!

The Technical Support/Associate Client Service Analyst provides functional and technical support for a variety of ADP proprietary and third party applications to external and internal clients involving advanced product knowledge and technical expertise, involving network, programming and relational database concepts.

Manages a high volume of client related issues from the lowest to the highest complexity and highly customized, high profile clients, prioritizing, diagnosing, troubleshooting, documenting and resolving reported issues within established service guidelines.

Manages the analysis and delivery of file transfer setups for clients and internal departments for several ADP Products including but not limited to; ADPR, ADPC, ADPGL, Federation and Total Comp.

Responsible for ensuring timely and accurate resolutions to client issues and requests.

KEY RESPONSIBILITIES:

- Completes analysis and gathers required information necessary from client, vendor or internal partners in order to setup file transfers.
- Ensures setups adhere to supported protocols per Automatic Report Distribution standards.
- Investigates complex client issues and provides recommendations for modifications to meet client business requirements.
- Maintains proficiency of all Interface product offerings and a broad based knowledge of Scheduling and File Transfer systems.
- Sets expectations as it relates to the ARD protocol standards and delivery.
- Maintains a working level of knowledge of the ADP products and ARD standards.
- Participates in status calls at the request of the client/project teams as needed.
- Understands the perspective of the client and takes action(s) to integrate the client?s needs with the products and strategic direction of ADP.
- Applies knowledge of product and service components and internal systems to client, individual, department and organizational goals.
- Demonstrates thorough knowledge of IP networking, hardware, operating systems, enterprise schedulers and file transfer methodology.
- Able to multi-task and responds and reacts to a variety of different critical issues simultaneously.
- Demonstrates thorough knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client needs during analysis phase.
- Utilizes general and application specific tools based on technical needs such as eBuilder, Infolink Admin Tool, SDG Admin, Management Console, Toad, Prism, SQL Plus, Query Analyzer, code traces, log files, SQL statements, Universal Access, Dimension and or other product specific utilities.

Qualifications Required
(Experience, Skills, Academic): Extensive experience within a technical support and client service environment with resultant knowledge and understanding of client needs. Proven experience supporting windows based PC applications on a LAN. Proven technical writing and documentation skills. Bachelors Degree in Business Management, Information Systems or equivalent education and experience required. Specialized training in IT and or related area strongly preferred

Experience: Requires experience as a software application support analyst supporting data processing systems, preferably HR, PR, or Benefits applications, with knowledge and understanding of client needs. Experience troubleshooting issues with varied levels of complexity related to supported applications. Prior experience in a Help Desk environment engaging with multiple groups and applications to deliver solutions to internal and external clients.

Skills and Abilities: Demonstrated computer literacy and ability to prioritize tasks/schedules Analytical problem solving skills Proven ability to manage time, projects and multiple competing priorities Ability to work under pressure of time constraints, and to prioritize assignments as necessary Excellent oral and written communication and phone skills Ability to effectively diffuse volatile client issues Ability to communicate effectively regarding areas of the ADP products that are unfamiliar Ability to effectively work and coordinate with multiple team members Working knowledge of other ADP product interoperability touch-points Ability to coordinate the troubleshooting and issue resolution efforts among various entities ? Implementation, Support, Development, client and management groups.

Ability to utilize application specific tools based on business technical specifications and aids such as eBuilder, Toad, Prism, SQL Plus, Infolink Admin Tool, SDG Admin, Management Console, Query Analyzer, code traces, log files, SQL statements, Universal Access, Dimension and other product specific utilities.

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding Benefits include: * Comprehensive Health Care: Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include: Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta facility features: full service onsite Cafeteria, work-out facility, dry cleaning service, credit union office and ATM. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> Tue, 24 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Technical-Support-File-Transfer-Protocol-Clients-GA-30901/915925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Technical-Support-File-Transfer-Protocol-Clients-GA-30901/915925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: NASH30444
Division: NAS-HR/Payroll

Job Title: Technical Support/Assoc Client Srv Analyst
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates? career development and professional growth. In fact, we have been repeatedly recognized by Training magazine?s ?Training Top 125? list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

The Associate Client Service Analyst provides functional and technical support for a variety of ADP proprietary and third party applications to external and internal clients involving advanced product knowledge and technical expertise, involving network, programming and relational database concepts. Manages a high volume of client related issues from the lowest to the highest complexity and highly customized, high profile clients, prioritizing, diagnosing, troubleshooting, documenting and resolving reported issues within established service guidelines. Manages inbound and outbound internal and external client communications, handling open requests that may include routine suppport to critical and complex issues, providing written and verbal status updates and escalating issues to ADP business partners and upper management as necessary. Effectively communicating with all client and internal ADP organizational levels to coordinate resolution of complex interoperability issues with cross-functional teams. Creates knowledgebase articles and special training webinars to enhance client product knowledge and problem resolution. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions.

Provides information gained through troubleshooting client issues with Development to positively influence product documentation and architecture. Must possess thorough understanding and background and utilization of internet based software and/or utilities ( i.e. may include, but not limited to Java, Internet Explorer, Windows, remote support utilities, etc.) Requires the ability to configure IE browser settings, identify and avoid potential software conflicts. Must be able to troubleshoot and identify problems within the software and provide resolution.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Qualifications Required
(Experience, Skills, Academic):

Experience: Requires experience as a software application support analyst supporting data processing systems, preferably HR, PR, or Benefits applications, with knowledge and understanding of client needs. Experience troubleshooting issues with varied levels of complexity related to supported applications. Prior experience in a Help Desk environment engaging with multiple groups and applications to deliver solutions to internal and external clients.

Skills and Abilities: Demonstrated computer literacy and ability to prioritize tasks/schedules Analytical problem solving skills Proven ability to manage time, projects and multiple competing priorities Ability to work under pressure of time constraints, and to prioritize assignments as necessary Excellent oral and written communication and phone skills Ability to effectively diffuse volatile client issues Ability to communicate effectively regarding areas of the ADP products that are unfamiliar Ability to effectively work and coordinate with multiple team members Working knowledge of other ADP product interoperability touch-points Ability to coordinate the troubleshooting and issue resolution efforts among various entities ? Implementation, Support, Development, client and management groups Ability to utilize application specific tools based on business technical specifications and aids such as eBuilder, Toad, Prism, SQL Plus, Infolink Admin Tool, SDG Admin, Management Console, Query Analyzer, code traces, log files, SQL statements, Universal Access, Dimension and other product specific utilities.

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding Benefits include: * Comprehensive Health Care: Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include: Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta facility features: full service onsite Cafeteria, work-out facility, dry cleaning service, credit union office and ATM.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> Tue, 31 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Technical-Support-Assoc-Client-Srv-Analyst-GA-30901/921868/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Technical-Support-Assoc-Client-Srv-Analyst-GA-30901/921868/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: SBSS27583
Division: SBS-Small Business Services

Job Title: ADM - Outside Sales
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) ADP- ?Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world?s largest providers of business outsourcing solutions. Leveraging more than 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP?s easy-to-use, cost effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information About ADP visit the company?s website at www.ADP.com. COME JOIN OUR WINNING TEAM AS AN ?OUTSIDE SALES REP?! Job Responsibilities: ? Selling ADP Payroll Services and HR Solutions within a protected geographic territory ? Developing relationships with Accountants and Banks ? Prospecting for new business ? Cross-selling to an existing base of clients Benefits: ? Competitive base salary ? Uncapped commissions ? Mileage Reimbursement ? Laptop computer ? Comprehensive benefits package that starts on your first day of employment ? Exceptional 8 week initial sales training program and ongoing sales training ? Significant advancement opportunities for outstanding performers ? ADP Stock Purchase/Option Plan ? 401K ? Pension Plan ? Tuition Reimbursement ? Bonuses, Presidents Club, Merchandise and Lots of Fun ? Promotion from within About ADP: ADP, a Fortune 300 company, was named "America?s Most Admired Companies" by Fortune Magazine and ranked it No.1 in the Payroll Services category! Our Small Business Payroll Division services fastest growing segment of the US Market, over 10.5 million businesses. Outstanding Associates are the key to our success. We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates. Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, advancement, competitive compensation and benefits, and personal training and development in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength
Qualifications Required
(Experience, Skills, Academic): ADP- ?Automatic Data Processing, Inc. (NYSE:ADP), with nearly $8 billion in revenues and over 600, 000clients, is one of the world?s largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP?s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world?. COME JOIN OUR WINNING TEAM AS AN ?OUTSIDE SALES REP?! Job Responsibilities: ? Selling ADP Payroll Services and HR Solutions within a protected geographic territory ? Developing relationships with Accountants and Banks ? Prospecting for new business ? Cross-selling to an existing base of clients Benefits: ? Competitive base salary ? Uncapped commissions ? Mileage Reimbursement ? Laptop computer ? Comprehensive benefits package that starts on your first day of employment ? Exceptional 8 week initial sales training program and ongoing sales training ? Significant advancement opportunities for outstanding performers ? ADP Stock Purchase/Option Plan ? 401K ? Pension Plan ? Tuition Reimbursement ? Bonuses, Presidents Club, Merchandise and Lots of Fun ? Promotion from within About ADP: ADP, a Fortune 300 company, was named "America?s Most Admired Companies" by Fortune Magazine and ranked it No.1 in the Payroll Services category! Our Small Business Payroll Division services fastest growing segment of the US Market, over 10.5 million businesses. Outstanding Associates are the key to our success. We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates. Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, advancement, competitive compensation and benefits, and personal training and development in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength
Education: Bachelors

Job Category: Sales

Area of Interest: Outside Sales]]> Fri, 27 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-ADM-Outside-Sales-Job-GA-30901/813387/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-ADM-Outside-Sales-Job-GA-30901/813387/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS30287
Division: MAS-Major Accounts Specialty Services

Job Title: Payroll Consultant
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc. (NASDQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

As a Payroll Consultant, you will support various levels of payroll clients to provide prompt and thorough responses to all types of service inquiries for MA HR Services, with an emphasis on the 50 - 99 employee market. This position will: -provide application support, including Pay eXpert, HRB, ezLM, and Portal, to users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. -provide guidance and best practice information regarding payroll business issues, researching state and other statutory requirements -develop and maintain effective verbal and written communication with all parties. -work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. -consistently monitor open client issues until successful completion. -escalate issues to management as appropriate. -ensure World Class Service client satisfaction on each transaction. This employee will play an important role in client retention for the Outsourcing organization and for ADP, including: -identifying clients-at-risk. -continually upgrading knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes. This role will be expected to: -respond professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. -investigate, research, analyze and test outcomes in order to resolve client questions an/or problems correctly. -handle client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. -ensure World Class Service satisfaction on each transaction. -provide critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. -quote the future resolution commitment to the client based on a clear evaluation of the open case. -research, design and modify complex mainframe features or software applications to meet the client's specific needs for Tier II resolution. -work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. -implement additional non-billable features for clients by utilizing ADP systems/applications and understanding clients requirements and needs. -recommend software enhancements or product features and identifies client training opportunities if applicable. -maintain appropriate records of client contact through the CRM (ie. Siebel). -use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. -ensure that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. -maintain the service organization's standards that are set by regional and corporate management regarding call and case handling(ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc.) -receive training on products or applications and servicing skills to support the organization, clients and teammates. -remain proficient on current applications and related products/features (i.e., Payroll, TLM, HRB, Portal) and learn future products and new tools as they are deployed. -continue to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. -complete new hire and ongoing training programs as designed. -participate in ADP client retention efforts, including helping to identify clients-at-risk. -handle critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. -communicate directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate. -provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. -participate in developing documentation (ie. Solutions, KnowledgeBase, processes). NOTE: Candidates must be able to work between the hours of 8am-6:30pm EST Monday-Friday

Qualifications Required
(Experience, Skills, Academic): Bachelor's Degree preferred or equivalent in education and experience. Experience: 3-5 years directly related experience required; which includes a minimum of 18 months ADP product experience: PayeXpert or HRB or EZLM. Must have experience in Payroll; some HR experience is a plus. Microsoft Office: Word, Excel, Outlook INTERNAL ADP ASSOCIATES: Position can be virtual. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> Mon, 06 Sep 2010 00:09:00 http://www.adp-jobs.com/job/Augusta-Payroll-Consultant-Job-GA-30901/928114/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Payroll-Consultant-Job-GA-30901/928114/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS26788
Division: MAS-Major Accounts Specialty Services

Job Title: HR Consultant
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (NASDQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. HR Consultant Workforce Now HR Services Supports various levels of HR clients to provide prompt and thorough responses to all types of service inquiries. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region and for ADP, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory or legislative changes. Responds professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. Investigates, researches, analyzes and tests outcomes in order to resolve client questions and/or problems correctly. Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. Ensures World Class Service satisfaction on each transaction. Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. Is the initial point of contact for all clients and determines if resolution can be found on initial call or if Tier II resolution is required. Quotes the future resolution commitment to the client based on a clear evaluation of the open case. Researches, designs and modifies complex mainframe features or software applications to meet the client's specific needs. Works with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. Implements additional non-billable features for clients by utilizing ADP systems/applications and understanding clients requirements and needs. Recommends software enhancements or product features and identifies client training opportunities if applicable. Maintain appropriate records of client contact through the CRM (ie. Siebel). Uses the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. Maintains the service organization's standards that are set by regional and corporate management regarding call and case handling, ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc. Receives training on products or applications and servicing skills to support the organization, clients and teammates. Remains proficient on current applications and related products/features (i.e., Payroll and/or HRIS) and learns future products and new tools as they are deployed. Continues to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. Completes new hire and ongoing training programs as designed. Participates in regional and ADP client retention efforts, including helping to identify clients-at-risk. Handles critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. Communicates directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate. Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. May participate in developing documentation (ie. Solutions, KnowledgeBase, processes). NOTE: Candidates must be available to work between 8am-6:30 pm EST Monday-Friday
Qualifications Required
(Experience, Skills, Academic): Bachelor?s Degree preferred or equivalent in HR experience. This position focuses on HR experience-- PHR preferred. Experience: 3-5 years directly related experience required; which includes ADP product experience: PayeXpert or HRB or EZLM. Microsoft Office: Word, Excel, Outlook Senior level position is available for qualified candidates. Candidates may be considered in other locations, with demonstrated skills as a self starter and the ability/knowledge to work independently, but as a member of a virtual team. Previous virtual experience preferred. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> Sun, 05 Sep 2010 00:09:00 http://www.adp-jobs.com/job/AUGUSTA-HR-Consultant-Job-GA-30901/803460/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/AUGUSTA-HR-Consultant-Job-GA-30901/803460/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MAS29249
Division: MAS-Major Accounts

Job Title: Implementation Spec. II
Country: United States

State: Georgia

City: Augusta

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes.

The Implementation Specialist's (IS) job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of ?OneADP" solution delivery. Implementation Specialists develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to a successful overall client experience. ISs utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client. ISs proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support ?OneADP? workforce management solution delivery.

Job Responsibilities: Consistently executes implementation process and methodology.
Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.
Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes
Collaborates with Data Service Center.
Customizes and installs ADP Workforce Management Solutions.
--Oversees accurate, timely and successful installation and conversion of ADP
product solutions through entire implementation cycle.
Validates and tests solutions.
--Ensures accuracy of client set up variables (ADP Solutions and Mainframe).
--Assesses the appropriate method and identifies resources for the conversion of
client data to ADP systems and software.
--Tests the product or oversees the testing process.
--Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
Provides client support.
--Seeks client feedback on the products and service to ensure quality implementation experience for the client.
Provides feedback/Ensures transition.
--Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
--Ensures the successful ?hand-off? to other ADP departments following the implementation.
Participates in project planning and project coordination.
Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.
--Ensures products are configured and/or adapted to meet each client?s needs.
--Provides functional design guidance including accommodation of client rules, plans or procedures.
Participates in project plan schedule development, monitoring and reporting.
--Levels I and II perform project management duties for implementations not assigned to project managers
Assists with backlog management.
Effectively manages assigned business through internal systems.
--Maintains start date and eStart dashboard.
--Documents client interactions.
Assists with communication.
--Escalates any adjusted client time frames.
-- Ensures timely internal communication to Sales, Implementation Management
and Implementation team members and external communication to clients, client
implementation team or other 3rd parties.
--Consistently and timely, communicates project progress or project plan modification to Project Manager

Qualifications Required
(Experience, Skills, Academic):

Strong service orientation Positive response to changes in work environment or tasks Practices and promotes open communication Values individual talents of team members Views situations from multiple perspectives Uses time and resources efficiently Maintains focus and overcomes obstacles to complete work. ? Competent in Microsoft Office Applications ? Demonstrated conflict resolution skills ? Excellent communication skills (persuasion, motivation) ? Excellent analysis skills ? Strong relationship building/networking skills ? Results-orientation/exceeding client expectations ? Organizational skills ? Time Management ? Resourcefulness Higher levels may involve travel to client locations

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding Benefits include: * Comprehensive Health Care: Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include: Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta new facility features: full service onsite Cafeteria, work-out facility, a dry cleaning service and coming soon a credit union.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Implementation

Area of Interest: Product Implementation]]> Tue, 31 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-Implementation-Spec_-II-Job-GA-30901/892414/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Implementation-Spec_-II-Job-GA-30901/892414/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS30042
Division: MAS-Major Accounts Specialty Services

Job Title: HR Consultant
Country: United States

State: Georgia

City: Augusta

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) HR Consultant ASO (Administrative Service Offering) Supports various levels of HR clients to provide prompt and thorough responses to all types of service inquiries. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region and for ADP, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory or legislative changes. Responds professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. Investigates, researches, analyzes and tests outcomes in order to resolve client questions and/or problems correctly. Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. Ensures World Class Service satisfaction on each transaction. Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. Is the initial point of contact for all clients and determines if resolution can be found on initial call or if Tier II resolution is required. Quotes the future resolution commitment to the client based on a clear evaluation of the open case. Researches, designs and modifies complex mainframe features or software applications to meet the client's specific needs for Tier II resolution. Works with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. Implements additional non-billable features for clients by utilizing ADP systems/applications and understanding clients requirements and needs. Recommends software enhancements or product features and identifies client training opportunities if applicable. Maintain appropriate records of client contact through the CRM (ie. Siebel and eAccess/Clarify). Uses the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. Maintains the service organization's standards that are set by regional and corporate management regarding call and case handling, ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc. Receives training on products or applications and servicing skills to support the organization, clients and teammates. Remains proficient on current applications and related products/features (i.e., Payroll and/or HRIS) and learns future products and new tools as they are deployed. Continues to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. Completes new hire and ongoing training programs as designed. Participates in regional and ADP client retention efforts, including helping to identify clients-at-risk. Handles critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. EZLM, TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. Communicates directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate. Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. May participate in developing documentation (ie. Solutions, KnowledgeBase). Strong ability to work independently and with a team. Adaptability is a must. NOTE: Candidates must be available to work between 8am-7pm EST Monday-Friday and overtime as necessary.
Qualifications Required
(Experience, Skills, Academic): Bachelor?s Degree preferred or equivalent in HR experience. This position focuses on HR experience-- PHR preferred. Experience: 3-5 years directly related experience required; which includes ADP product experience: PayeXpert or HRB or EZLM. Microsoft Office: Word, Excel, Outlook INTERNAL ADP ASSOCIATES: ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> Fri, 27 Aug 2010 00:08:00 http://www.adp-jobs.com/job/Augusta-HR-Consultant-GA-30901/919198/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-HR-Consultant-GA-30901/919198/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS