Tech Support Specialist III

Requisition #: TSAS28331
Division: TS-Administrative Services Offering

Job Title: Tech Support Specialist III
Country: United States

State: Georgia

City: Alpharetta

Locations: Alabama, Birmingham
Alabama, Florence
Alabama, Mobile
Alberta, Calgary
Alberta, Edmonton
Alsace, Strasbourg
Andhra Pradesh, Hyderabad
Aquitaine, Bordeaux
Arizona, Chandler
Arizona, Phoenix
Arizona, Tempe
Arizona, Tucson
Arkansas, Little Rock
British Columbia, Burnaby
British Columbia, Coquitlam
British Columbia, Vancouver
British Columbia, Victoria
Buenos Aires, Argentina-Home Office
California, Anaheim
California, Arcadia
California, Arroyo Grande
California, Bakersfield
California, Buena Park
California, Camarillo
California, Camarillo
California, Cerritos
California, Colton
California, Concord
California, Culver City
California, Diamond Bar
California, Englewood
California, Fremont
California, Fresno
California, Glendale
California, Irvine
California, La Mesa
California, La Palma
California, Long Beach
California, Los Angeles
California, Milpitas
California, Modesto
California, Morgan Hill
California, Novato
California, Palm Desert
California, Palm Springs
California, Pleasanton
California, Rancho Bernardo
California, Rancho Cucamonga
California, Sacramento
California, San Diego
California, San Dimas
California, San Francisco
California, San Leandro
California, San Ramon
California, Santa Ana
California, Santa Clara
California, Sante Fe Springs
California, South San Francisco
California, Stockton
California, Torrance
California, Woodland Hills
CHINA, Shanghai
Colorado, Aurora
Colorado, Denver
Colorado, Ft. Collins
Colorado, Grand Junction
Colorado, Wheat Ridge
Connecticut, East Hartford
Connecticut, Fairfield
Connecticut, Milford
Connecticut, Orange
Connecticut, Stamford
Connecticut, Stratford
Connecticut, Waterbury
Connecticut, Windsor
Delaware, Newark
Delaware, Wilmington
Florida, Coral Gables
Florida, Fort Myers
Florida, Ft. Lauderdale
Florida, Jacksonville
Florida, Lake Mary
Florida, Longwood
Florida, Maitland
Florida, Miami
Florida, Miramar
Florida, Orlando
Florida, Pensacola
Florida, Sarasota
Florida, Tallahassee
Florida, Tampa
Florida, West Palm Beach
Franche-Comte, Belfort
Georgia, Alpharetta
Georgia, Atlanta
Georgia, Augusta
Georgia, Kennesaw
Georgia, Macon
Georgia, Marietta
Georgia, Norcross
Georgia, Pearson
Georgia, Stone Mountain
Haute Normandie, Mondeville
Haute Normandie, Rouen
Hawaii, Honolulu
Idaho, Boise
Ile-de-France, Le Pecq
Ile-de-France, Lisses
Ile-de-France, Nanterre
Illinois, Bedford Park
Illinois, Bensenville
Illinois, Bloomington
Illinois, Chicago
Illinois, Downers Grove
Illinois, Elk Grove Village
Illinois, Elmhurst
Illinois, Hoffman Estates
Illinois, Itasca
Illinois, Oak Brook Terrace
Illinois, Peoria
Illinois, Rosemont
Illinois, Springfield
Illinois, Terrace
Illinois, Westmont
Indiana, Crown Point
Maryland, Baltimore
Indiana, Evansville
Indiana, Ft Wayne
Indiana, Indianapolis
Indiana, Mishawaka
Indiana, South Bend
Iowa, W. Des Moines
Japan, Tokyo
Kansas, Lenexa
Kansas, Mission
Kansas, Overland Park
Kansas, Wichita
Kentucky, Erlanger
Kentucky, Florence
Kentucky, Lexington
Kentucky, Louisville
Louisiana, Baton Rouge
Louisiana, Metairie
Louisiana, St Rose
Maharasthra, Pune
Maine, Caribou
Maine, S. Portland
Manitoba, Winnipeg
Manitoba, Winnipeg
Maryland, Bel Air
Maryland, Bethesda
Maryland, Columbia
Maryland, Owings Mills
Maryland, Rockville
Maryland, Salisbury
Maryland, Silver Spring
Maryland, Sparks
Maryland, White Marsh
Massachusetts, Auburn
Massachusetts, Boston
Massachusetts, Centerville
Massachusetts, Charlestown
Massachusetts, Concord
Massachusetts, Hingham
Massachusetts, Littleton
Massachusetts, Lynnfield
Massachusetts, Peabody
Massachusetts, Plymouth
Massachusetts, Rockland
Massachusetts, Wakefield
Massachusetts, Waltham
Mexico, Mexico City
Mexico, MexicoCity-DS
Mexico, Mexico-Clearing
Mexico, Mexico-home office
Michigan, Ann Arbor
Michigan, Auburn Hills
Michigan, Dearborn
Michigan, Detroit
Michigan, Farmington Hills
Michigan, Flint
Michigan, Grand Rapids
Michigan, Novi
Michigan, Saginaw
Michigan, Southfield
Michigan, Troy
Midi-Pyrenees, Toulouse
Minnesota, Bloomington
Minnesota, Eagan
Minnesota, Plymouth
Mississippi, Clinton
Mississippi, Rideland
Mississippi, Ridgeland
Missouri, Springfield
Missouri, Sunset Hills
Nebraska, Omaha
Nevada, Las Vegas
Nevada, Reno
New Brunswick, Frederiction
New Hampshire, Hampton
New Hampshire, Manchester
New Hampshire, Nashua
New Hampshire, Salem
New Jersey, Allendale
New Jersey, Annandale
New Jersey, Bricktown
New Jersey, Bridgewater
New Jersey, Clifton
New Jersey, Cranford
New Jersey, Dayton
New Jersey, East Brunswick
New Jersey, East Hanover
New Jersey, Edison
New Jersey, Florham Park
New Jersey, Hawthorne
New Jersey, Jersey City
New Jersey, Manasquan
New Jersey, Maple Shade
New Jersey, Marmora
New Jersey, Moorestown
New Jersey, Mt Arlington
New Jersey, Mt Laurel
New Jersey, Newark
New Jersey, Oakland
New Jersey, Parsippany
New Jersey, Plainsboro
New Jersey, Ridgefield Park
New Jersey, River Vale
New Jersey, Roseland
New Jersey, Skillman
New Jersey, Union
New Jersey, Weehawken
New Mexico, Albuquerque
New South Wales, Sydney, Mascot
New South Wales, Sydney, Milson's Point
New South Wales, Sydney, Newcastle
New York, Albany
New York, Amityville
New York, Bay Ridge
New York, Bayside
New York, Bronx
New York, Brooklyn
New York, Chenango Bridge
New York, Edgewood
New York, Goshen
New York, Liverpool
New York, Long Island City
New York, Melville
New York, Melville
New York, New York
New York, Ny
New York, Rochester
New York, Staten Island
New York, Sterling Forest
New York, Suffern
New York, White Plains
New York, Williamsville
New York, Woodside
Newfoundland and Labrador, St. John's
No State, Singapore
No State, Wanchai
Nord-Pas-de-Calais, Wasquehal
North Carolina, Charlotte
North Carolina, Greenboro
North Carolina, Raleigh
North Dakota, Fargo
Northwest Territories, Yellowknife
Nova Scotia, Dartmouth
Nova Scotia, Halifax
Nunavut, Iqaluit
Ohio, Cincinnati
Ohio, Cleveland
Ohio, Columbus
Ohio, Copley Twnshp
Ohio, Independence
Ohio, Moraine
Ohio, Rocky River
Ohio, Strongsville
Ohio, Toledo
Ohio, Westerville
Ohio, Willoughby
Ohio, Youngstown
Oklahoma, Edmond
Oklahoma, Oklahoma City
Oklahoma, Tulsa
Ontario, Etobicoke
Ontario, Exeter
Ontario, London
Ontario, Mississauga
Ontario, North York
Ontario, Ottawa
Ontario, Toronto
Oregon, Clackamas
Oregon, Eugene
Oregon, Gresham
Oregon, Milwaukie
Oregon, Portland
Pays-de-la Loire, Nantes
Pennsylvania, Allentown
Pennsylvania, Bala Cynwyd
Pennsylvania, Berwyn
Pennsylvania, Blue Bell
Pennsylvania, Bryn Mawr
Pennsylvania, Erie
Pennsylvania, Export
Pennsylvania, Fort Washington
Pennsylvania, Ft Washington
Pennsylvania, King Of Prussia
Pennsylvania, Lancaster
Pennsylvania, Lemoyne
Pennsylvania, Mechanicsburg
Pennsylvania, Newtown
Pennsylvania, Norristown
Pennsylvania, Philadelphia
Pennsylvania, Pittsburgh
Pennsylvania, Shillington
Pennsylvania, Spring House
Pennsylvania, Trucksville
Pennsylvania, Wayne
Pennsylvania, West Reading
Pennsylvania, Wheeling
Pennsylvania, Yardley
Prince Edward Island, Charlottetown
Provence Alpes-Cote d'Azur, Aix En Provence
Provence Alpes-Cote d'Azur, Marseille
Puerto Rico, Hato Rey
Puerto Rico, San Juan
Quebec, Anjou
Quebec, Boucherville
Quebec, Montreal -boul. Rene-Levesque
Quebec, Montreal-AGI/SST
Quebec, Quebec City
Quebec, Sainte Foy-AST
Queensland, Brisbane, Buranda
Rhode Island, Coventry
Rhode Island, East Providence
Rhone Alpes, Grenoble
Rhone Alpes, Lyon
Rio de Janeiro, Brazil Home Office
Rio de Janeiro, Sao Paulo
Saskatchewan, Regina
Singapore, Singapore
South Australia, Adelaide, Maylands
South Carolina, Charleston
South Carolina, Columbia
South Carolina, Florence
South Carolina, Greenville
South Carolina, N. Charleston
South Dakota, Sioux Falls
Tennessee, Chattanooga
Tennessee, Knoxville
Tennessee, Memphis
Tennessee, Nashville
Tennessee, Spring Hill
Texas, Austin
Texas, Beaumont
Texas, Bedford
Texas, Coppell
Texas, Corpus Christi
Texas, Dallas
Texas, El Paso
Texas, Ft. Worth
Texas, Houston
Texas, Hurst
Texas, Irving
Texas, Lake Jackson
Texas, Laredo
Texas, Port Arthur
Texas, San Antonio
Utah, Salt Lake City
Vermont, Williston
Victoria, Melbourne, Mulgrave
Virginia, Chantilly
Virginia, Fredericksburg
Virginia, Mc Clean
Virginia, Norfolk
Virginia, Richmond
Virginia, Virginia Beach
Washington, Bellingham
Washington, Bothell
Washington, Federal Way
Washington, Seattle
Washington, Spokane
Washington, Spokane Valley
Washington, Tacoma
Washington, Vancouver
West Virginia, Charleston
West Virginia, Charleston
West Virginia, Dunbar
Western Australia, Perth, Osborne Park
Wisconsin, Fitchburg
Wisconsin, Green Bay
Wisconsin, Madison
Wisconsin, Milwaukee
Wisconsin, Wauwatosa
Yukon, Whitehorse

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) BASIC FUNCTION Provides support and maintenance of all Employer Services data processing needs including hardware, systems and software applications. Acts as a liaison between group support and the regional center. _____________________________________________________________________________________________ ESSENTIAL RESPONSIBILITIES 1. SUPPORT - Provides support to all regional personnel to resolve hardware and software problems. Has knowledge of all mainframe and auxiliary system software and the inter-relation of all systems, as well as, knowledge of operations regarding job control language (JCL), file maintenance and job submission. 2. RELEASES - Installs, tests and maintains program releases and patches. Copies networked documentation, distributes to appropriate departments and provides assistance upon request. 3. MAINTENANCE - Provides system backup and recovery procedures ensuring adequate frequency and integrity. May provide RACF or other security administration and documentation as required. 4. RESEARCH/KNOWLEDGE - Remains up-to-date on all technical issues, new features, statutory changes by attending classes, manual usage, reading material and troubleshooting calls on new releases. Technical Support Specialist III Provides support of the region for all ADP applications. May include: resolving the most complex technical issues, writing custom programs, assisting other regions and Corporate in troubleshooting and assisting Group in testing and piloting releases. Functions as the regional technical liaison with Group staff. Anticipates operational and system deficiencies and repairs or recommends alternative solutions. May write custom programs or work with custom programmers. Acts independently or with very little direction, using a high level of discretion. Determines problem priority and impact to the client base. Errors can cause the loss of a client, damage ADPs reputation and result in inaccurate payroll information. Critical control over systems effecting entire client base. Responsible for end of the line resolution. Response time is critical, with the need to act on and solve complex problems quickly and precisely. Internal clients may be unable to perform job duties if the system is not maintained. Internal: All levels of Regional staff for problem resolution and installation of releases. Group staff. External: Vendors, Clients Gives guidance to less senior Technical Support Specialists. 5 years diversified regional background. Extensive ADP operational, product (payroll, TLM, etc) and procedural experience along with a proven proficiency in troubleshooting problems necessary. Programming experience preferred. Strong communication and analytical skills required. Experience with third party software helpful. Experience with Autopay and Enterprise strongly preferred. BA/BS in Computer Science or technical training equivalent or an equivalent in education and experience required.
Qualifications Required
(Experience, Skills, Academic): 5 years diversified regional background. Extensive ADP operational, product (payroll, TLM, etc) and procedural experience along with a proven proficiency in troubleshooting problems necessary. Programming experience preferred. Strong communication and analytical skills required. Experience with third party software helpful. Experience with Autopay and Enterprise strongly preferred. BA/BS in Computer Science or technical training equivalent or an equivalent in education and experience required.
Education: Bachelors

Job Category: Client Service

Area of Interest: Support/Data Processing & System Svcs

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta
Job Segments: Customer Service, Customer Service Representative, Finance, Mainframe, Payroll, Research, Service, Technical Support, Technology, Testing