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Bilingual Client Tech Analyst I (Accounting)
Date: Sep 4, 2010
Location: El Paso, TX, US
Requisition #: FSCR28151
Division: Nor Am F&S - Global Client Rel
Job Title: Bilingual Client Tech Analyst I (Accounting)
Country: United States
State: Texas
City: El Paso
Locations: Texas, El Paso
Employment Status: Full Time - Permanent
Job Responsibilities:
(Description) ADP Dealer Services provides integrated computing solutions to nearly 25,000 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is a business unit of Automatic Data Processing, Inc. (NYSE: ADP). ADP, with over $7 billion in revenues and approximately 570,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. Our services include a full suite of human resource administrative services and computing solutions for auto and truck dealers and vehicle manufacturers. ADP has been ranked #1 by Fortune Magazine’s list of “Most Admired Companies” in the Computer and Data Services industry. Front-line Technical Assistance Support of ADP Accounting software via various communication points including but not limited to: Telecommunications, Web and E-mail •Post Secondary degree in a related discipline (i.e. Business Administration/Accounting) or equivalent combination of education and experience. •Receive inbound front-line Client / Associate contacts •Resolve Client / Associate inquiries in a timely manner •Attend training courses as required •Apply learned knowledge to Client / Associate inquiry resolution •Analyze and assesses routine Client / Associate inquiries •Establish a course of action to guide the Client / Associate to resolution of inquiry, understanding process and escalation methods. •Thoroughly and Accurately document each Client / Associate inquiry and resolution utilizing the tools provided •Share learned knowledge internally with in associate groups and externally with our client base
Qualifications Required
(Experience, Skills, Academic):
Must be Bilingual French/English and Spanish/English.
- Soft Skills (strong customer service skills) • Attention to detail with great organizational skills. • Excellent interpersonal, written, and oral communication skills. • PC knowledge, ability to efficiently maneuver in a Windows environment • Ability to apply learned knowledge into troubleshooting • Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc. • Ability to work as a team member • Self starter / motivator • Ability to multi-task in a fast paced environment. • College / University degree is an asset to the position • PC hardware/operating systems, Unix/Linux/SQL platforms, Networking are all assets to the position • Experience in the Automobile Industry is an asset to the position. Bilingual English/French or English/Spanish.
The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more!
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors
Job Category: Client Service
Area of Interest: Internal Client Support
Division: Nor Am F&S - Global Client Rel
Job Title: Bilingual Client Tech Analyst I (Accounting)
Country: United States
State: Texas
City: El Paso
Locations: Texas, El Paso
Employment Status: Full Time - Permanent
Job Responsibilities:
(Description) ADP Dealer Services provides integrated computing solutions to nearly 25,000 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is a business unit of Automatic Data Processing, Inc. (NYSE: ADP). ADP, with over $7 billion in revenues and approximately 570,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. Our services include a full suite of human resource administrative services and computing solutions for auto and truck dealers and vehicle manufacturers. ADP has been ranked #1 by Fortune Magazine’s list of “Most Admired Companies” in the Computer and Data Services industry. Front-line Technical Assistance Support of ADP Accounting software via various communication points including but not limited to: Telecommunications, Web and E-mail •Post Secondary degree in a related discipline (i.e. Business Administration/Accounting) or equivalent combination of education and experience. •Receive inbound front-line Client / Associate contacts •Resolve Client / Associate inquiries in a timely manner •Attend training courses as required •Apply learned knowledge to Client / Associate inquiry resolution •Analyze and assesses routine Client / Associate inquiries •Establish a course of action to guide the Client / Associate to resolution of inquiry, understanding process and escalation methods. •Thoroughly and Accurately document each Client / Associate inquiry and resolution utilizing the tools provided •Share learned knowledge internally with in associate groups and externally with our client base
Qualifications Required
(Experience, Skills, Academic):
Must be Bilingual French/English and Spanish/English.
- Soft Skills (strong customer service skills) • Attention to detail with great organizational skills. • Excellent interpersonal, written, and oral communication skills. • PC knowledge, ability to efficiently maneuver in a Windows environment • Ability to apply learned knowledge into troubleshooting • Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc. • Ability to work as a team member • Self starter / motivator • Ability to multi-task in a fast paced environment. • College / University degree is an asset to the position • PC hardware/operating systems, Unix/Linux/SQL platforms, Networking are all assets to the position • Experience in the Automobile Industry is an asset to the position. Bilingual English/French or English/Spanish.
The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more!
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors
Job Category: Client Service
Area of Interest: Internal Client Support
Nearest Major Market: El Paso
Job Segments: Accounting, Automotive, Automotive Technician, Bilingual, Customer Service, Customer Service Representative, Database, Finance, Insurance, Insurance Fraud, Linux, Scheduler, Service, SQL, Technology, Telecom, Telecommunications, Unix
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