http://www.adp-jobs.com/go/El-Paso-Tax-Jobs/110140/ View El Paso Tax Jobs at ADP Thu, 09 Sep 2010 19:09:03 GMT en-us /sites/adp/images/banner.png http://www.adp-jobs.com/go/El-Paso-Tax-Jobs/110140/ 720 Requisition #: MASS26789
Division: MAS-Major Accounts Specialty Services

Job Title: HR Consultant
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (NASDQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. HR Consultant Workforce Now HR Services Supports various levels of HR clients to provide prompt and thorough responses to all types of service inquiries. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region and for ADP, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory or legislative changes. Responds professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. Investigates, researches, analyzes and tests outcomes in order to resolve client questions and/or problems correctly. Handles client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. Ensures World Class Service satisfaction on each transaction. Provides critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. Is the initial point of contact for all clients and determines if resolution can be found on initial call or if Tier II resolution is required. Quotes the future resolution commitment to the client based on a clear evaluation of the open case. Researches, designs and modifies complex mainframe features or software applications to meet the client's specific needs. Works with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. Implements additional non-billable features for clients by utilizing ADP systems/applications and understanding clients requirements and needs. Recommends software enhancements or product features and identifies client training opportunities if applicable. Maintain appropriate records of client contact through the CRM (ie. Siebel). Uses the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. Maintains the service organization's standards that are set by regional and corporate management regarding call and case handling, ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc. Receives training on products or applications and servicing skills to support the organization, clients and teammates. Remains proficient on current applications and related products/features (i.e., Payroll and/or HRIS) and learns future products and new tools as they are deployed. Continues to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. Completes new hire and ongoing training programs as designed. Participates in regional and ADP client retention efforts, including helping to identify clients-at-risk. Handles critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. Communicates directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate. Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. May participate in developing documentation (ie. Solutions, KnowledgeBase, processes). NOTE: Candidates must be available to work between 8am-6:30 pm EST Monday-Friday
Qualifications Required
(Experience, Skills, Academic): Bachelor?s Degree preferred or equivalent in HR experience. This position focuses on HR experience-- PHR preferred. Experience: 3-5 years directly related experience required; which includes ADP product experience: PayeXpert or HRB or EZLM. Microsoft Office: Word, Excel, Outlook Senior level position is available for qualified candidates. Candidates may be considered in other locations, with demonstrated skills as a self starter and the ability/knowledge to work independently, but as a member of a virtual team. Previous virtual experience preferred. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> http://www.adp-jobs.com/job/EL-PASO-HR-Consultant-Job-TX-79901/803464/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/EL-PASO-HR-Consultant-Job-TX-79901/803464/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS30410
Division: MAS-Major Accounts Specialty Services

Job Title: Payroll Consultant
Country: United States

State: Texas

City: El Paso

Locations: Georgia, Augusta

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc. (NASDQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

As a Payroll Consultant, you will support various levels of payroll clients to provide prompt and thorough responses to all types of service inquiries for MA HR Services, with an emphasis on the 50 - 99 employee market. This position will: -provide application support, including Pay eXpert, HRB, ezLM, and Portal, to users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. -provide guidance and best practice information regarding payroll business issues, researching state and other statutory requirements -develop and maintain effective verbal and written communication with all parties. -work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. -consistently monitor open client issues until successful completion. -escalate issues to management as appropriate. -ensure World Class Service client satisfaction on each transaction. This employee will play an important role in client retention for the Outsourcing organization and for ADP, including: -identifying clients-at-risk. -continually upgrading knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes. This role will be expected to: -respond professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes. -investigate, research, analyze and test outcomes in order to resolve client questions an/or problems correctly. -handle client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. -ensure World Class Service satisfaction on each transaction. -provide critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to financial risk and/or penalties. -quote the future resolution commitment to the client based on a clear evaluation of the open case. -research, design and modify complex mainframe features or software applications to meet the client's specific needs for Tier II resolution. -work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns. -implement additional non-billable features for clients by utilizing ADP systems/applications and understanding clients requirements and needs. -recommend software enhancements or product features and identifies client training opportunities if applicable. -maintain appropriate records of client contact through the CRM (ie. Siebel). -use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. -ensure that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution. -maintain the service organization's standards that are set by regional and corporate management regarding call and case handling(ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc.) -receive training on products or applications and servicing skills to support the organization, clients and teammates. -remain proficient on current applications and related products/features (i.e., Payroll, TLM, HRB, Portal) and learn future products and new tools as they are deployed. -continue to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients. -complete new hire and ongoing training programs as designed. -participate in ADP client retention efforts, including helping to identify clients-at-risk. -handle critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction. -communicate directly with clients via phone, email and/or remote diagnostic tools to resolve these issues. Uses judgment and escalates unresolvable or concerning issues to a higher level support or to management as appropriate. -provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement. -participate in developing documentation (ie. Solutions, KnowledgeBase, processes). NOTE: Candidates must be able to work between the hours of 8am-6:30pm MST Monday-Friday

Qualifications Required
(Experience, Skills, Academic):

Bachelor's Degree preferred or equivalent in education and experience. Experience: 3-5 years directly related experience required: PayeXpert or HRB or EZLM experience preferred. Must have experience in Payroll; some HR experience is a plus. Microsoft Office: Word, Excel, Outlook INTERNAL ADP ASSOCIATES: Position can be virtual.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> http://www.adp-jobs.com/job/El-Paso-Payroll-Consultant-Job-TX-88510/928115/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/El-Paso-Payroll-Consultant-Job-TX-88510/928115/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: CRPS30080
Division: Corporate Staff

Job Title: Collection Specialist
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., with nearly 9 billion in revenues and over 585,000 clients, is one of the world?s largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

Collections Specialist - Small Business Services

Investigates less complex delinquent accounts, writes letters and calls customers in an effort to collect outstanding bills. Keeps a record of all telephone calls and correspondence to clients. Updates and maintains CARMS screens. Works to continually reduce aging pecentages, manage bad debt write offs and improve days sales outstanding according to applicable SBS (Small Business Services Division) specified goals. Assists in resolving open credits on account.

Qualifications Required
(Experience, Skills, Academic):

Education: High School diploma required, some college is a plus. Experience: 6 months to 1 year of general accounting experience with basic knowledge of the collection process. A proven proficiency in the use of CARMS or similar A/R system and in documenting client conversations required. Skills: Knowledge of PC's and Microsoft Office required. Good verbal and written communications skills a must. Must be able to multi task.

The Benefits of a Career at ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more! ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: High School

Job Category: Finance/Accounting

Area of Interest: Credit/Collection]]> http://www.adp-jobs.com/job/El-Paso-Collection-Specialist-Job-TX-88519/927513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/El-Paso-Collection-Specialist-Job-TX-88519/927513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS30017
Division: MAS-Major Accounts Specialty Services

Job Title: Bilingual Employee Service & Resolutions Representative
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) You can't even begin to imagine where your special combination of talents can take you!

What excites you most about your work is that when you pick up a call, you never quite know where the conversation is going to lead. Which parts of your highly creative brain and personal experience are you going to tap into to solve a client's problem? Now just think? if you could have that same feeling about your entire career!

That's what it's like working at ADP. Although no two career paths here turn out exactly the same (because no two individuals are alike), all our employees are amazed by the growing choice of career paths. It's because we encourage your individual strengths to blossom that we have become one of the world's largest providers of an ever-expanding wealth of business outsourcing solutions including HR, payroll, tax and benefits administration solutions--all from a single source.

As a Solution Center Representative, you will provide guidance over the phone to employees and managers from our client companies, answering inquiries regarding everything from basic benefit questions and online training to uniquely challenging personnel issues. At the same time, ADP will offer you more opportunities for training and career planning than you ever anticipated. We will welcome your feedback on internal processes and you will even be encouraged to come up with your own creative solutions. You will meet regularly with your supervisor and explore where our growing opportunities and your growing talents can come together. To learn more about our company and the numerous opportunities and advantages we offer, visit our website at: www.ADP.com

Qualifications Required
(Experience, Skills, Academic):

This position will be supporting Mountain and Pacific Time Zone Hours. Must be available to work between the hours of 8:00am and 6:30pm MST. Bilingual in English/Spanish is strongly preferred.

Education: Some college

Experience:

- Payroll, HR, benefits and PC knowledge preferred.
- 2 years of experience in a customer service environment required. Candidates experienced handling a moderately high volume of calls preferred.
- Must have excellent analytical, problem solving and interpersonal skills.
- The ability to prioritize, work in a fast-paced environment, handle multiple tasks and work under time constraints and deadlines are required.

Skills: Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in ?reactive? situations under limited supervision.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Some College

Job Category: Client Service

Area of Interest: External Client Support]]> http://www.adp-jobs.com/job/El-Paso-Bilingual-Employee-Service-&-Resolutions-Representative-TX-79901/917858/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/El-Paso-Bilingual-Employee-Service-&-Resolutions-Representative-TX-79901/917858/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: MASS30018
Division: MAS-Major Accounts Specialty Services

Job Title: Payroll Consultant
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) When you have the strength of ADP behind your career, you have a world of opportunity ahead of you! Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace. Over 80% of the FORTUNE 500 companies and over 90% of the FORTUNE 100 companies use at least one of ADP?s services. ADP serves more than 560,000 organizations in over 60 countries, including nearly 400,000 small business clients and about approximately 26,000 vehicle dealerships. www.ADP.com

This position will support clients of the new MA Administrative Service Offering (ASO). The Payroll Consultant will support various levels of payroll clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients.

This position will:
-provide support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
-develop and maintain effective verbal and written communication with all parties.
-work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
-consistently monitor open client issues until successful completion.
escalate irresolvable or concerning issues to management as appropriate.
-ensure World Class Service client satisfaction on each transaction.

This employee will play an important role in client retention for the region and for ADP, including:
-identifying clients-at-risk.
-continually upgrading knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes.

This role will be expected to:
-respond professionally and timely to client incoming phone calls, web inquiries, emails and/or faxes.
-investigate, research, analyze and test outcomes in order to resolve client questions an/or problems correctly.
-handle client requests relating to products or services ranging from routine inquiries and basic
application navigation to complex problems and difficult troubleshooting issues.
-ensure World Class Service satisfaction on each transaction.
-provide critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration, so that ADP is not exposed to
financial risk and/or penalties.
-determine if resolution can be found on initial call or if Tier II resolution is required.
-quote the future resolution commitment to the
client based on a clear evaluation of the open case.
-research, design and modify complex mainframe features or software applications to meet the client's specific needs for Tier II resolution.
-work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve problems and client concerns.
-implement additional non-billable features for clients by utilizing ADP systems/applications and
understanding clients requirements and needs.
-recommend software enhancements or product
features and identifies client training opportunities if applicable.
-maintain appropriate records of client contact through the CRM (ie. eAccess/Clarify).
-use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
-ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.
-maintain the service organization's standards that are set by regional and corporate management regarding call and case handling(ie Average Handle Time, Adherence, Call Strategy, Case Activity, etc.)
-receive training on products or applications and servicing skills to support the organization, clients and teammates.
-remain proficient on current applications and related products/features (i.e., Payroll and/or
HRIS) and learn future products and new tools as they are deployed.
-continue to update knowledge through a wide variety of available resources to ensure familiarity on appropriate statutory laws or legislative rulings that impact clients.
-complete new hire and ongoing training programs as designed.
-particpate in regional and ADP client retention efforts, including helping to identify clients-at-risk.
-handle critical and/or escalated client issues which may require working directly with additional ADP Service hubs (ie. TLM, WGPS, Retirement Services, FSA/Cobra, etc) to ensure client satisfaction.
-communicate directly with clients via phone, email and/or remote diagnositc tools to resolve these issues. Uses judgement and escalates unresolvable or concerning issues to a higher level support or to management as approprate.
-provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
-may participate in developing documentation (ie. Solutions, KnowledgeBase).

Hours of Operation: Must be able to work between 8:00am to 6:30pm MST.

Qualifications Required
(Experience, Skills, Academic):

Bachelor?s Degree preferred or equivalent in payroll experience. This position focuses on payroll experience-- PREVIOUS PAYROLL EXPERIENCE IS REQUIRED, CPP preferred. Experience: 3-5 years directly related experience required; ADP product experience: PayeXpert or HRB or EZLM. preferred. Microsoft Office: Word, Excel, Outlook. Previous customer service experience a plus.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Client Service

Area of Interest: External Client Support]]> http://www.adp-jobs.com/job/El-Paso-Payroll-Consultant-TX-79901/917859/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/El-Paso-Payroll-Consultant-TX-79901/917859/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: CRPS29216
Division: Corporate Staff

Job Title: Recruiter
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description)

Automatic Data Processing, Inc., with nearly $9 billion in revenues and 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates? career development and professional growth. In fact, we have been repeatedly recognized by Training magazine?s ?Training Top 125? list. To find out more About ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

Essential Job Functions:

- Exceptional Client Service skills to include strong relationship building with internal/external clients and candidates.
- Flexible working habits and behaviors that positively support changes in both process and recruiting coverage when required.
- Recruiting responsibility over at least one of the following: Region, Aligned Business, Segment or Function.
- Ensures adherence with all federal, state and local regulations governing the recruitment process including Affirmative Action.
- Provide mentoring and project management to other Staffing Specialists, Staffing Coordinators or contract recruiters.
- Ability to manage high volume recruiting activity
- Must possess the ability to provide stand up training and/or facilitation of meetings.
- Fully utilize available, automated recruiting tools and process in order that it supports effective recruiting, candidate on-boarding, standardization and record keeping.
- Also directly responsible for educating hiring managers on use of automated recruiting tools and operational standardization for both active and passive candidate searches.
- Develop sourcing strategies that target the passive candidate. This is to include direct sourcing, networking, and aggressive use of social networking tools. Ideally this channel should yield 20% oual hires.
- Responsible for staffing communications in person, via e-mail, fax or phone with hiring managers (supervisors, managers, directors and Vice Presidents), internal HR business partners, candidates and external vendors.
- Responsible for ensuring proper education, training and implementation of Employee Referral Program.
- Conduct meeting with hiring managers and business leaders to review hiring strategies and staffing plans.
- Develop creative sourcing strategies that include continual, focused efforts regarding Diversity outreach.
- Maintain relationships with external vendors and professional Associations.
- Recommend and coordinate hiring events such as JobFairs, campus recruiting and other networking events. (To include cross-functional partnering with Hiring Managers and other ADP businesses units.)
- Make critical hiring recommendations and decisions to hiring managers.
- Proofread and/or write job postings as needed to ensure accurate posting both internally and externally.
- May include managing both recruiting workload and assigned projects to assist in the strategic development of the Staffing Department. (SME, Project Management.)
- Travel Required: Less than 10%

Qualifications Required
(Experience, Skills, Academic):

Bachelors' Degree(or equivalent in experience), e.g. Completion/participation in professional organization certification programs and/or designations, e.g. SHRM, PHR, EMA, HCI.

Experience

2+ Years of related professional Recruiting Experience (Either in an agency or Corporate setting).

Excellent PC skills including HRIS and recruiting software: (Taleo, BrassRing, Vurv etc.)

Competencies:

Service Orientation/Client Focus
Adaptability
Results Orientation
Ethics/Integrity
Professional/Technical Expertise

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Education: Bachelors

Job Category: Human Resources

Area of Interest: Recruiting]]> http://www.adp-jobs.com/job/El-Paso-Recruiter-Job-TX-79901/882491/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/El-Paso-Recruiter-Job-TX-79901/882491/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Requisition #: DFSC29722
Division: DS - Nor Am F&S - Global Client Rel

Job Title: Client Technical Analyst - Accounting
Country: United States

State: Texas

City: El Paso

Locations: Texas, El Paso

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information About ADP visit the company's Web site at www.ADP.com. About ADP Dealer Services ADP Dealer Services provides integrated computing solutions to nearly 27,000 auto, truck, motorcycle, marine and recreational vehicle dealers in 90 countries. ADP Dealer Services is a division of Automatic Data Processing, Inc. Technical Support ? Receives hardware and software calls from clients, opens call logs, identifies, understands and records information, establishes time lines and follows up on issues and problems, as well as refers complex issues to appropriate staff. ? Analyzes and assesses routine problems troubleshooting and resolving. ? Establishes a course of action to correct the problem providing information to clients. ? Attends training courses, as required. ? Provides service quality to clients understanding clients? requests and providing/obtaining advice within time lines. ? Makes routine decisions within the scope of the job that may impact upon the immediate needs of a client. ? Resolves precise client service problems that may require further inquiry, etc. obtaining advice, defining symptoms and referring unusual situations to the Client Service Supervisor. ? Innovates and creates case priorities and develops, recommends and implements guidelines relating to critical activities.
Qualifications Required
(Experience, Skills, Academic): ? Bi-lingual (English/French) is preferred? Strong knowledge of GAAP (generally accepted accounting principles) ? Soft Skills (strong customer service skills) ? Attention to detail with great organizational skills. ? Excellent interpersonal, written, and oral communication skills. ? PC knowledge, ability to efficiently maneuver in a Windows environment ? Ability to apply learned knowledge into troubleshooting ? Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc. ? Dexterity to operate a computer and telephone (up to 100% of the time) ? Ability to work as a team member ? Self starter / motivator ? Ability to multi-task in a fast paced environment. ? College / University degree is an asset to the position ? PC hardware/operating systems, Unix/Linux/SQL platforms, networking are all assets to the position ? Experience in the Automobile Industry is an asset to the position Benefits to a Career at ADP: At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized. ADP offers excellent benefits effective first day of employment! Some Benefits include: * Medical/Dental/Vision (first day)* Pension Plan * Company Matched 401K * Stock Purchase Plan * Vacation * Personal Days * Holidays * Tuition Reimbursement * Corporate Discounts * Employee Assistance Program * Employee Referral Bonus Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: Some College

Job Category: Client Service

Area of Interest: Support/Data Processing & System Svcs]]> http://www.adp-jobs.com/job/Augusta-Client-Technical-Analyst-Accounting-GA-30901/911760/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS http://www.adp-jobs.com/job/Augusta-Client-Technical-Analyst-Accounting-GA-30901/911760/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS